FAQ - Panorama Tours
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FAQ

How far in advance should I make my reservation?

We recommend that you make your reservation as early as possible. Early booking will ensure that the date you are requesting is available and help you get the best possible rate. We do sell out frequently. Buses are on a first come, first serve basis. Provided we have availability, we can take your reservation up until the date of your trip.

Can I get a price quote without making a reservation?

Absolutely!  Contact a Panorama representative by e-mail (info@ptibus.com), phone (973-470-9700), or fax (973-470-9950) to receive a no obligation price quote. Please note that a price quote is not a reservation and a bus will not be held until the reservation is confirmed. To ratify a reservation, simply contact Panorama, mention your quote, and we will gladly put everything together for your charter and send you confirmation details.

Please note: Our price quotes are only good for two weeks.

What is your cancellation policy?

A full refund will be provided if the trip is cancelled at least 1 month prior to the departure date. If the trip is cancelled less than 1 month before, the deposit may be forfeited. On the date of the charter, there will be no refunds. Payment in full is forfeited unless weather is the cause of cancellation. In this instance, we would need to be made aware of the chance of cancellation 24 hours in advance. We will work with each situation on an individual basis.

What types of payment do you accept?

Panorama Tours currently accepts VISA, MasterCard, or Discover. We also accept cash, money orders, cashier and bank checks, or wire transfers. We only accept personal checks if they are paid more than 30 days prior to the trip departure date.

When is payment due?

Deposits are due two weeks after booking a charter, and the balance must be paid in full 7 days prior to the trip departure date.

Are you a broker?

Panorama Tours is not a broker. We currently own and operate 10 charter buses, and when you book with us, we will be your service provider. We offer top-of-the-line service at an affordable rate. Call us today at 973-470-9700 or 888-593-5550.

What amenities do your fleet vehicles have?

Panorama Tours owns and operates luxury passenger coaches that come equipped with beautifully upholstered reclining seats, foot rests, large scenic windows, DVD and VHS players, TV monitors, CD players, public address systems, individual climate control for passengers, extensive storage space, GPS and vehicle tracking systems, emergency cell phone availability, and restrooms for your convenience. Additionally, some of our fleet vehicles are wheelchair accessible so that we are able to accommodate the needs of all of our customers.

How do I know that Panorama Tours is a safe company?

To check our DOT safety rating, please visit the FMCSA website at http://www.fmcsa.dot.gov/ and plug in our DOT number (637916).  You can use this site to view any bus company’s safety rating.

We take many steps to ensure the safety of our passengers, but it really begins with our drivers. Before we even consider hiring someone to drive for us, they must have a clean motor vehicle report, a current commercial driver’s license (CDL), and they have to have passed the DOT physical examination. If these initial requirements are met, each potential driver is further reviewed by our selective insurance carrier to determine eligibility. Our drivers undergo a rigorous training program upon hire, and continue their education by attending follow-up training classes throughout their careers. Panorama Tours maintains a drug-free workplace, which means that all drivers are tested for drugs and alcohol and participate in a random drug screening program, too.

As for our fleet vehicles? We have our own maintenance facility and an able mechanical crew dedicated to consistent inspections and upkeep procedures so your safety is never compromised. They work hard to ensure that we are among the safest and most reliable group transportation companies on the road.

What is your experience in the industry?

We’ve been in business since 1995 and have provided transportation for over thirty thousand charters (and counting…).

Are you fully licensed and insured?

We have all the necessary licensing and insurance mandated by federal and state law, including a minimum of $5,000,000.00 for each coach and workman’s compensation.  A certificate of insurance can be provided upon request.

Can we inspect our bus before we make a reservation?

Our garage/office facility is always open to our customers, and we’d love to have you visit. However, we do ask that you call ahead to schedule a time and date to ensure that we have a coach on hand for you to see. (We’d hate for you to come when all of our coaches are on the road.) We cannot always guarantee that a particular coach will be available when you make a reservation. We will be able to show you the type of bus you’d be reserving for your event, but possibly not the exact one.

How do you handle emergencies?

Here at Panorama, one of our owners is always on call to handle any situation.  Although we have an excellent performance track record due to our high level of maintenance, we do prepare for the rare possibility of a breakdown. Whenever possible, we send another Panorama coach to continue your trip. Additionally, because we are members in good standing with UMA, ABA, and GNJMA, we can also call on a nationwide network of other bus owner/operators to assist us in the event of an emergency. We do everything in our power to keep delays to an absolute minimum.