Your Information:
Group Name:
Charter #:
Date of Trip:
Driver's Name:
Feedback:
Was the phone answered in a friendly manner?	Yes	No
Was your salesperson helpful and knowledgeable in the booking of your charter?	Yes	No
Name of salesperson:	Renata Michelle Joe	Steven Other
Was the coach on time at the pick-up?	Yes	No
Was the driver's appearance neat and professional?	Yes	No
Did the driver introduce him/herself?	Yes	No
Was the welcome, safety video played at the start of your trip?	Yes	No
Was the driver at the bottom of the stairs ready to assist passengers on and off the coach?	Yes	No
Was the driver familiar with your route?	Yes	No
Did the driver thank the group for riding with Panorama Tours and make the announcement to check for belongings at the end of the trip?	Yes	No
Was the bus clean?	Yes	No
Were all the ammenities working properly? (ie TV, DVD, PA system, etc.)	Yes	No
Was the temperature (heat or air-conditioning) comfortable on the bus?	Yes	No
Was the ride smooth and relaxing?	Yes	No
Overall experience of this trip:	Excellent Good	Very Good Poor
Is there anything that Panorama could have done that would have made your experience better?
Would you recommend Panorama to your friends?	Yes	No
Additional comments:

Panorama Tours, Inc. * 594 Clifton Avenue * Clifton * NJ * 07011 

Phone: 973-470-9700 Toll free: 888-593-5550